What to Expect

The first appointment

Your first appointment will be a consultation that occurs over the phone. The counselor will likely call you from a number with no caller ID, so it is important you ensure your device is able to receive such calls. During this appointment, the counselor will verify your current address and emergency contacts, discuss the privacy of your current location, and inquire about any questions you might have about the required paperwork. For this appointment, it is important that you be in a quiet, private place that is free of distractions and that you refrain from multitasking, such as driving, during the time of your appointment. You may be asked to reschedule your appointment if you are unable to participate in a private, distraction-free space. The counselor will gather information about your concerns and discuss treatment options that will be most helpful for you. Options may include ongoing individual telehealth, group telehealth, self-help and self-guided resources, and/or other resources located within your local community.

Read more about What to Expect in your Telehealth Appointments.

Getting the most benefit from counseling

Personal commitment to your own growth and change is crucial to success in counseling. You can enhance your development by being open and taking risks, such as disclosing information that is difficult to talk about, and by actively participating in sessions. You can continue the counseling process between sessions by thinking about what you have talked about and experienced during sessions, focusing on the changes you want to make, and working on specific goals discussed with your counselor.

Eligibility

To receive services at CAPS, students must be currently enrolled at Texas A&M University and have paid the University Advancement Fee for the semester in which they are seeking services. During the summer, Texas A&M students who are not currently enrolled in courses can still utilize CAPS services if they were enrolled in the Spring, are enrolled in the Fall, and pay a $25 bridge charge. If you meet this criteria, please fill out our Summer Services Request Form. If you have additional questions about eligibility or accessing the student portal, please give us a call.

*If you are a new incoming student, you will be able to register for our services on the first day of class. In the meantime, explore our self-help resources.

Cancelling or missing appointments

Keeping appointments and being on time is part of the personal commitment to counseling you must make. If an illness or a rare emergency causes you to be unable to keep your appointment, you must contact us and cancel the appointment as far in advance as possible so that we can offer your time slot to another Aggie. Since it is not usually beneficial to engage in shortened sessions, your appointment may be rescheduled if you are late.

PLEASE NOTE

A no-show/late cancellation charge of $25 will be added to your student account if you fail to notify us 24 hours in advance that you will not be attending your scheduled appointment.  There will be a $50 charge for no-show/late cancellation for all psychiatric appointments.  You may notify us through the student portal, email (caps@caps.tamu.edu), telephone (979-845-4427), or in person on the 4th floor of the Student Services Building.

Confidentiality

No information about counseling is released outside of CAPS to anyone without a student's written authorization. CAPS makes no record of visits on academic transcripts or placement files. However, there are limits to confidentiality and they include the following:

• When there is the risk of imminent harm, therapists have a legal and ethical duty to do whatever is necessary to protect life.
• When a court of law orders a therapist to release information, the therapist is bound by law to comply with such an order.
• When any individual has reason to believe that a child or mentally disabled person or an elderly person is in danger of or is being physically, emotionally, or sexually abused, that individual is obligated by law to report such abuse to the proper authorities.
• Because confidentiality does not extend to criminal proceedings in Texas, when an individual is involved in a criminal prosecution, their file may be open for court inspection.
• When therapists become aware of incidences of sexual misconduct on the part of other therapists, they are required to report that to the state board.

Additionally, a student's counselor/therapist may consult with a supervisor and/or with other professional staff members of the CAPS for the purpose of providing the best possible service. CAPS uses an electronic record keeping system and stores its records using state-of-the art security.

Need a Letter?

CAPS does not make recommendations to course instructors, academic advisors, or academic deans to excuse absences, allow make-up tests, grant incomplete grades, or to change an academic requirement or to take academic action. If you have received services from CAPS and would like your counselor to write a letter to your course instructor, academic advisor, or academic dean, please note that your counselor may write a letter to:

• Confirm your attendance of counseling sessions or participation in CAPS programs.
• Provide a brief summary of your presenting concerns and the progress you made in counseling.

Your counselor may also provide a professional opinion regarding how your individual concerns might impact your academic performance. Your counselor will determine the appropriateness of providing such opinions after he/she is able to work with you for a period of time and a proper assessment has been conducted. All CAPS services are confidential.  You will need to sign an authorization to permit the release of information before your counselor can write a letter to another party revealing that you received CAPS services. Information that your counselor provides to the recipient of a letter is no longer protected by the confidentiality of CAPS and may become part of your educational record.  FERPA (Federal Education Rights and Privacy Act of 1974) states that certain individuals may access your educational record, such as a school official who has a legitimate educational interest; this record may also be accessed in the event of a “health and safety” emergency.  Additionally, parents of students who are claimed as dependents on the federal income tax form may be able to access a student’s educational record.  Only the specific information for which you provide authorization is released.  All other information remains protected under the confidentiality laws of the State of Texas. Please consult your counselor if you need a letter.