CAPS Professional Practices & Confidentiality
CAPS' Service Model
CAPS’ primary function is to support students’ mental health needs in order to meet their academic goals within a time window framed by service eligibility, class schedules, student obligations, CAPS resources as well as our Scope of Practice document. As such, CAPS services are short-term and goal-oriented and align with the TAMU academic semester calendar. Our average session number is 3 to 4. When classes are in session, we provide a range of mental health services. Once final exams begin, our counselors are available for urgent, crisis-related services and will resume all services the first day of the following semester. Our website also has a number of self-help resources and recorded workshops covering a range of mental health concerns.
Prior to scheduling your first appointment, you will be asked to complete several forms located in the student portal.
- Notice of Privacy and Professional Practices. All students receiving any kind of CAPS services are required to acknowledge this form. This document is intended to inform you of our general practices and policies, including confidentiality, telehealth practices, record-keeping and release of information, benefits and risks, and communication. At this time, CAPS is only able to serve students living within the state of Texas.
- Client Information Form. All students receiving any kind of CAPS services are required to complete this form. It provides CAPS counselors with some helpful background information about you prior to your appointment.
ConfidentialityNo information about counseling is released outside of CAPS to anyone without a student's written authorization. CAPS makes no record of visits on academic transcripts or placement files. However, there are limits to confidentiality and they include the following:
- When there is the risk of imminent harm, therapists have a legal and ethical duty to do whatever is necessary to protect life.
- When a court of law orders a therapist to release information, the therapist is bound by law to comply with such an order.
- When any individual has reason to believe that a child or mentally disabled person or an elderly person is in danger of or is being physically, emotionally, or sexually abused, that individual is obligated by law to report such abuse to the proper authorities.
- Because confidentiality does not extend to criminal proceedings in Texas, when an individual is involved in a criminal prosecution, their file may be open for court inspection.
- When therapists become aware of incidences of sexual misconduct on the part of other therapists, they are required to report that to the state board.
NOTICE TO CLIENTS
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information or visit the BHEC website.
Texas Behavioral Health Executive Council
333 Guadalupe St., Ste. 3-900
Austin, Texas 78701
Tel. (512) 305-7700
1-800-821-3205 24-hour, toll-free complaint system
The Texas Board of Nursing website addresses their process for filing complaints.