Thursday, 12/12/19 at 8:00 am through Sunday, 1/12/20 at 2:00 pm, due to A&M classes being out of session for the winter break, a HelpLine volunteer is not available to take your call but will be available as of Sunday, 1/12/20 at 2:00 pm. Other Emergency Resources are available. CAPS offers crisis intervention Monday – Friday, 8 a.m. – 5 p.m. when the university is open (TAMU will be closed December 21st – January 1st).
HelpLine is the after-hours mental health service for Texas A&M University founded in January of 1995. It provides telephone, peer support, information, crisis intervention, and referrals to students, as well as those concerned about students. The HelpLine is available from 4 p.m. to 8 a.m. weekdays and 24 hours a day on weekends when school is in session. The HelpLine is supervised and run by Counseling & Psychological Services (CAPS), a department in the Division of Student Affairs at Texas A&M University.
The HelpLine is staffed by undergraduate, graduate, and former students and is supervised by the professional staff of CAPS. The HelpLine has extensive information about a wide variety of topics and can provide you with referral information about services and programs at CAPS, other Texas A&M departments, and community agencies. Volunteers come from a variety of majors and backgrounds. All HelpLine volunteers complete a 55‑hour interview and training process prior to working the line, and they receive on-going supervision and continuing education.