HelpLine is the after-hours mental health service for Texas A&M University founded in January of 1995. It provides telephone, peer support, information, crisis intervention, and referrals to students, as well as those concerned about students. The HelpLine is available from 4 p.m. to 8 a.m. weekdays and 24 hours a day on weekends when school is in session. The HelpLine is supervised and run by Counseling & Psychological Services (CAPS), a department in the Division of Student Affairs at Texas A&M University.
The HelpLine is staffed by undergraduate, graduate, and former students and is supervised by the professional staff of CAPS. The HelpLine has extensive information about a wide variety of topics and can provide you with referral information about services and programs at CAPS, other Texas A&M departments, and community agencies. Volunteers come from a variety of majors and backgrounds. All HelpLine volunteers complete a 55‑hour interview and training process prior to working the line, and they receive on-going supervision and continuing education.